Refund policy
14 days, any reason, no explanation needed — plus a full refund at any time if a file is defective or not as described.
This page is the refund policy referred to in section 6 of our Terms of Service. It applies to every dataset sold on this site. Waffo Pancake, our Merchant of Record, processes the refund.
Within 14 days, for any reason
Ask for a refund within 14 days of payment and we will approve it. You do not need to give a reason, and it does not matter whether you have already downloaded the files. One email is enough.
At any time, if something is wrong
- Defective file. If an archive will not open, a format is unreadable, or a file is corrupted, we refund you in full. We may first offer a corrected file — most problems are a download that was cut short, and a fresh link fixes it.
- Not as described. If the contents are materially different from what the dataset page described — the wrong level, the wrong units, a count that does not match — we refund you in full.
- Duplicate or incorrect charge. If you were charged twice, or charged an amount other than the one shown at checkout, we refund the duplicate or the difference.
- Unauthorised transaction. If your payment method was used without your authorisation, contact us and your bank immediately. We refund any amount we receive.
Your statutory rights
Nothing here limits a statutory right of withdrawal you have as a consumer, for example the 14-day right under European Union or United Kingdom consumer law. Where you ask us to deliver digital content immediately, beginning the download is your consent to immediate performance, and the statutory withdrawal right for that item ends once the download begins. The 14-day policy above applies regardless.
How to ask
Email hello@chinaadminboundaries.com with:
- the email address you used at checkout;
- your order or transaction ID — it is on the confirmation page and in the email we sent you;
- which dataset you bought;
- what went wrong, if anything did.
We acknowledge every request within 2 business days. Approved refunds are issued within 5–10 business days to the original payment method, through the same provider. Access to the download ends when the refund is issued.
Please contact us before filing a chargeback
If something has gone wrong, email us first. We resolve confirmed billing errors within 5 business days, and we would far rather fix the problem directly than have you go through a dispute process with your bank.
Version 1.0 · Last updated 20 October 2026 · Applies to chinaadminboundaries.com